These Terms and Conditions set out the basis on which we provide household and commercial removal, packing, storage, and related services to customers in Stockwell and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Customer" means the person, firm or organisation booking the services.
1.3 "Services" means any removal, packing, loading, unloading, storage, or associated services provided by the Company.
1.4 "Goods" means all items to be moved, transported, packed, unpacked, or stored as part of the Services.
1.5 "Service Area" means the primary area in which the Company provides Services, including Stockwell and neighbouring districts.
1.6 "Contract" means the legally binding agreement between the Company and the Customer, comprising these Terms and Conditions and any written quotation or booking confirmation.
2.1 The Company provides residential and commercial removals, including packing and unpacking, loading and unloading, short-distance and longer-distance moves, internal moves within a property, and related services as agreed in writing.
2.2 Any Services not expressly stated in the quotation or booking confirmation are excluded from the Contract and may be subject to additional charges if requested by the Customer.
2.3 The Company reserves the right to use such vehicles, equipment, and personnel as it deems suitable to perform the Services safely and efficiently.
3.1 A booking inquiry may be made by the Customer through the Company’s chosen communication methods. A booking is not confirmed until the Customer has accepted a written quotation and the Company has issued a booking confirmation.
3.2 Quotations are usually based on information provided by the Customer, including property access, the nature and quantity of Goods, and the locations involved. The Customer must provide accurate and complete information to enable the Company to prepare an appropriate quotation.
3.3 The quotation will usually specify the date or dates on which the Services are to be carried out, the type of service required, and any special conditions. Once accepted by the Customer, the quotation together with these Terms and Conditions will form the Contract.
3.4 The Company reserves the right to amend or withdraw a quotation prior to acceptance. After acceptance, any changes to the Services requested by the Customer may result in a revised quotation or additional charges.
3.5 The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors or discrepancies.
4.1 The Customer must ensure adequate access at both the collection and delivery addresses, including arranging any parking permissions, permits or suspensions that may be required for the Company’s vehicles in the local area.
4.2 The Customer must be present, or represented by an authorised person, at the time of loading and unloading unless otherwise agreed in writing.
4.3 The Customer must ensure that Goods are suitably packed and prepared for removal if the Company has not been engaged to perform packing services.
4.4 The Customer must remove from the Goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transport or storage, as set out in these Terms and Conditions.
4.5 The Customer warrants that they are the owner of the Goods or are authorised by the owner to enter into the Contract in respect of the Goods.
5.1 The price for the Services will be set out in the quotation provided to the Customer. All prices are exclusive of any applicable taxes unless otherwise stated.
5.2 The Company may require a deposit or prepayment to secure the booking. Any required deposit and the payment due dates will be set out in the quotation or booking confirmation.
5.3 Unless otherwise agreed in writing, the balance of all charges is payable no later than the commencement of the Services on the agreed date, or as specified in the booking confirmation.
5.4 Payment must be made by the methods accepted by the Company. The Company reserves the right to refuse to commence or continue the Services if payment has not been received in accordance with the Contract.
5.5 If any payment is overdue, the Company may charge interest on the overdue amount at the statutory rate, accruing daily, until payment is made in full.
5.6 Additional charges may apply where:
(a) the Customer requests extra services or changes to the scope of the Services;
(b) access at the origin or destination is restricted, requires extra labour or additional equipment, or is otherwise more difficult than reasonably anticipated from the information provided;
(c) delays are caused by the Customer or by circumstances beyond the Company’s reasonable control, including but not limited to waiting for keys, issues with property access, or local traffic restrictions;
(d) the move involves carrying Goods over unusually long distances from the property to the vehicle or up multiple flights of stairs where no lift is available.
6.1 The Customer may cancel or postpone the Services by giving the Company written notice.
6.2 If the Customer cancels or postpones more than a specified period before the agreed service date, any deposit paid may be refunded or transferred, subject to any administrative charges as set out in the quotation or booking confirmation.
6.3 If the Customer cancels or postpones within a shorter period before the agreed service date, the Company reserves the right to retain some or all of the deposit and to charge a cancellation or postponement fee. The applicable timeframes and charges will be set out in the quotation or booking confirmation.
6.4 The Company may cancel or suspend the Services if the Customer fails to pay any sums due, breaches any material term of the Contract, or where the Company reasonably considers that carrying out the Services would present a risk to health, safety or property.
6.5 In the event of cancellation by the Company due to circumstances within its reasonable control, any payments made by the Customer for Services not yet performed will be refunded. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7.1 The Company will not carry or store the following items:
(a) any items that are illegal to possess or transport under applicable law;
(b) explosives, ammunition, firearms, or weapons;
(c) flammable or hazardous substances, including gas cylinders, paints, solvents, and chemicals;
(d) perishable goods, animals, plants, or any living organisms;
(e) high-value items such as jewellery, watches, cash, bonds, or important documents, unless expressly agreed in writing.
7.2 If such items are handed to the Company without its knowledge, the Company shall not be liable for any loss or damage relating to them and may remove, dispose of, or make safe any hazardous items at the Customer’s expense.
8.1 The Company is committed to complying with all relevant waste management and environmental regulations when operating within its service area.
8.2 The Company is not a general waste collection business. It will only remove items that form part of the agreed removal Services, unless otherwise agreed in writing as an additional clearance or disposal service.
8.3 Where the Company agrees to remove unwanted items for disposal, the Customer confirms that they have the right to dispose of those items and authorises the Company to determine the method of disposal, which may include re-use, recycling, or transfer to a licensed waste facility.
8.4 The Customer must not request the Company to dispose of hazardous or prohibited materials. Any such items discovered may be refused, segregated, or left on site. If the Company incurs costs as a result of dealing with such materials, including charges from licensed facilities or regulators, these costs may be recovered from the Customer.
8.5 The Customer accepts that certain items may not be recyclable or reusable and may therefore be classified as general waste. Applicable disposal fees will be included in the quotation or charged as an additional fee where not previously disclosed by the Customer.
9.1 The Company will exercise reasonable care and skill in providing the Services. However, liability is limited as set out in this section.
9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of Contract shall be limited to a reasonable amount per item or per consignment, as specified in the quotation or separate terms notified to the Customer.
9.3 The Customer is strongly advised to take out adequate insurance cover for the full replacement value of the Goods. The Company’s standard liability may not provide full cover for all loss or damage.
9.4 The Company will not be liable for:
(a) loss or damage arising from faulty or insecure packing by the Customer;
(b) normal wear and tear, or minor cosmetic damage including scuffs or scratches that may reasonably occur during removal work;
(c) damage to furniture or property where the Company has been asked to manoeuvre items in a way that carries a risk due to narrow staircases, restricted access or similar issues, and where the Customer has been advised of the risk;
(d) loss or damage caused by atmospheric or climatic conditions, including damp, mould, rust, or infestation;
(e) consequential or indirect losses, including loss of profit, loss of enjoyment, or loss of opportunity.
9.5 The Company shall not be liable for delays or failure to perform the Services where such delay or failure results from circumstances beyond its reasonable control, including but not limited to severe weather, local or national transport disruptions, accidents, road closures, or acts of third parties.
9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
10.1 The Customer must inspect the Goods and premises as soon as reasonably practicable after completion of the Services.
10.2 Any visible loss or damage must be reported to the Company as soon as reasonably possible, and in any event within a reasonable period from the date of the Services, together with sufficient details for the Company to investigate the claim.
10.3 Failure to notify the Company of a claim within a reasonable time may affect the Company’s ability to properly investigate and may result in a reduction or refusal of any compensation, except where prohibited by law.
11.1 The Customer is responsible for ensuring that the properties at both collection and delivery locations are suitably protected where necessary, for example by covering floors or bannisters, unless otherwise agreed as part of the Services.
11.2 The Company will take reasonable care to avoid damage to property. Where damage occurs as a direct result of the Company’s negligence, the Company may arrange for repair or offer reasonable compensation up to a fair value for the damage caused.
11.3 The Customer acknowledges that the Service Area may include streets with parking and access restrictions, controlled parking zones, and other local regulations. The Customer must provide accurate information about access and is responsible for any penalties resulting from incomplete or incorrect information supplied.
12.1 Where storage of Goods is provided or arranged by the Company, additional storage terms may apply. These will be provided to the Customer where relevant and form part of the Contract.
12.2 Storage charges will be calculated in accordance with the Company’s current tariff and are payable in advance at the intervals specified by the Company.
12.3 If storage charges remain unpaid, the Company may exercise a lien over the Goods and, after giving reasonable notice, may arrange for the sale or disposal of the Goods to recover unpaid charges, subject to applicable legal requirements.
13.1 The Company will collect and process personal information about the Customer only as necessary to provide the Services, manage bookings, and meet legal and regulatory obligations.
13.2 The Company will take appropriate measures to protect personal data and will not sell or share such information with third parties other than as required to carry out the Services or comply with the law.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that the issue can be investigated and, where appropriate, resolved.
14.2 The Company will aim to respond to complaints within a reasonable time and may request additional information to assist in the investigation.
14.3 If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before commencing formal legal proceedings, where appropriate.
15.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.
15.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of the Company.
15.3 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with the Company for removal services in Stockwell or the surrounding service area, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
If you are looking for a trusted mover across SW8 area and you can not find it among other removal companies Stockwell, then you should contact our experienced removals for some assistance.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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